Regulations and Quality

Our Services

Committed to Excellence in Care

Quality and safety are at the heart of everything we do. As a CQC-registered provider, we are committed to meeting and exceeding the highest standards of care, ensuring that every person we support receives safe, effective, and compassionate support.

🟢 Registered

CQC Registration

IBHSE is registered with the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. Our registration demonstrates that we meet the fundamental standards of quality and safety required by law. We undergo regular inspections and work continuously to maintain and improve our standards.

Quality Assurance

We have systems in place to monitor and improve the care we provide. This includes regular audits, staff supervision, unannounced spot checks, and analysis of incidents and near-misses. Our registered manager oversees quality monitoring and reports regularly to our leadership team.

Safeguarding Commitment

Protecting vulnerable adults from abuse, neglect, and harm is at the heart of everything we do. All our staff are trained in safeguarding adults, and we have robust policies and procedures to identify, report, and respond to any concerns. We work closely with local safeguarding teams and follow multi-agency protocols.

Feedback & Complaints

We actively seek feedback from the people we support, their families, and our staff. We use this feedback to improve our services and address any concerns promptly. We have a clear complaints procedure and treat all complaints seriously, using them as opportunities to learn and improve.

CQC Fundamental Standards

The Care Quality Commission inspects and rates care services against five key questions. At IBHSE, we work to ensure that we meet these standards consistently, and we use each inspection as an opportunity to reflect on our practice and identify areas for improvement.

Visit the CQC Website 🔗

✓ Safe – People are protected from abuse and avoidable harm

✓ Effective – Care, treatment and support achieves good outcomes

✓ Caring – Staff involve and treat people with compassion and dignity

✓ Responsive – Services are organised to meet people's needs

✓ Well-led – Leadership promotes high-quality, person-centered care

Safeguarding Adults

Safeguarding is everyone’s responsibility. We follow the six key principles set out in the Care Act 2014 to ensure that vulnerable adults are protected from abuse and neglect while maintaining their autonomy and control over their lives.

Empowerment

Presumption of person-led decisions and informed consent

Prevention

Taking action before harm occurs

Proportionality

Response appropriate to the risk presented

Protection

Support and representation for those in greatest need

Partnership

Working with local communities and professionals

Accountability

Transparency in delivering safeguarding

Continuous Improvement

We believe that there is always room for improvement. We continuously review our policies, procedures, and practice to ensure we are providing the best possible care. Our approach to continuous improvement includes:

✓ Regular internal audits and spot checks across all service areas

✓ Analysis of incidents, complaints, and feedback to identify patterns and learning opportunities

✓ Staff training and development programmes based on identified needs

✓ Engagement with sector best practice and research

✓ Regular service user and family surveys

Feedback & Complaints

We welcome feedback from the people we support, their families, and anyone else involved in their care. If you have a concern or complaint, we encourage you to raise it with us so that we can address it promptly.

How to make a complaint

Speak to a member of staff or the service manager directly
Contact our office by phone or email
Submit a written complaint to our registered manager

We aim to acknowledge all complaints within 3 working days and provide a full response within 28 days. If you remain unsatisfied with our response, you may escalate your complaint to the Care Quality Commission or the Local Government and Social Care Ombudsman.

Questions About Our Standards?

We’re happy to discuss our quality assurance processes, safeguarding practices, or any other aspect of our service.