Privacy Policy

IBHSE Privacy Policy

Last updated: 15th January, 2026

IBHSE (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

Personal details such as name, email address, phone number
Information submitted through contact or referral forms
Enquiry details provided by families, professionals, or commissioners
Technical information such as IP address, browser type, and website usage data

We do not knowingly collect data from children via our website.

2. How We Use Your Information

We use your information to:

Respond to enquiries and referrals
Provide information about our services
Communicate with families, professionals, and partners
Improve our website and services
Meet legal and regulatory obligations

We only use personal data where there is a lawful basis to do so.

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent (where you have given clear permission)
Legitimate interests (to respond to enquiries and provide services)
Legal obligation (to comply with regulatory or legal requirements)

4. Sharing Your Information

We may share personal information only where necessary, including with:

Local authorities or commissioning bodies
Healthcare professionals involved in care planning
Regulatory bodies such as the Care Quality Commission (CQC)

We do not sell or rent personal data to third parties.

5. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Access to personal data is restricted to authorised staff only.

6. Data Retention

We retain personal data only for as long as necessary and in line with legal and regulatory requirements.

7. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure (where applicable)
Restrict or object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

IBHSE
Email: info@ibhse.co.uk
Phone: +44 1753 569018